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J and C Creations, Inc.
261 Summerdale Lane
Algonquin, IL 60102
(630) 768-1079


Customer Care


We've assembled information to answer the most frequently asked questions by our customers about gel candles.

Q. What if I want an option that's not shown?

A. All of our candles are custom made to your order. If you don't see an option listed, chances are we can make it! Contact Us, and we'll be happy to assist you.

Q. What is a Forever Candle?

A. A Forever Candle is a glass insert that is placed on top of the gel candle and holds a gel tealight. Each tealight will burn approximately 10 hours. All of our 16 ounce candles can be ordered as a Forever Candle for an additional cost and include 3 gel tealights.

Q. What is gel?

A. Candle gel is manufactured from specially processed mineral oils and gelled with co-polymers. It has a clear rubbery texture and gel burns twice as long as paraffin. All of our gel candles are made with Penreco Versagel.

Q. How long will my candle burn?

A. The average burning time for gel candles is 13 hours per ounce of gel. So, a 10-ounce candle will typically burn for 130 hours.

Q. How long can I burn my candle at one time?

A. It is highly recommended that you burn your candle for no longer than 4-hour intervals at a time. Allow two hours in between lightings to allow the contents to cool.

Q. What happens to the embeds in the candle when the candle burns?

A. All embeds in the candle will stay in place as the candle burns down. No flammable embeds are used in our products. Most of the embeds are made of glass. Those embeds that are not made of glass, never come in contact with the wick because the wick is housed in a double glass container.

Q. Why does the wick mushroom while it's burning?

A. It is common for a wick of a fragranced candle to mushroom. Before burning your candle make sure you trim the wick to 1/4 inch and maintain at that length throughout the burning length of your candle.

Q. Does the wick contain lead?

A. No, all wicks used in J and C Creations, Inc. products are safe and contain no lead. The wicks used are cotton core wicks.

To safely enjoy your Gel Candle:

Wick trimming Instructions

To trim wick, turn cooled candle upside down and trim with sharp scissors or nail clippers.